常見問題 Common Problem
問1. 未登記的客戶可以在搵地板網上商店購物嗎？
答1. 可以，建議首次購物客戶可在結帳頁面選擇登記成為搵地板網上商店會員，這樣便可以於「我的帳戶」內把您的個人資料、帳單及送貨地址儲存起，減少每次結帳時重複輸入資料。
Q1. Can unregistered customers shop in the lookflooring.com.hk?
A1. Yes, it is recommended that first-time shoppers can choose to register as a member of the lookflooring.com.hk on the checkout page, so that your personal information, billing and delivery addresses can be saved in “My Account” to reduce the cost of payment. Re-enter information during checkout.
問2. 我可否取消已經確認的訂單？
答2. 很抱歉，已經確認的訂單不能取消。
Q2. Can I cancel a confirmed order?
A2. Sorry, confirmed orders cannot be cancelled.
問3. 如已訂購的貨品突然缺貨，將如何處理？
答3. 搵地板網上商店貨品數量有限，售完即止。若我們確認無法提供訂單上的任何貨品，搵地板網上商店貨品數量有限，售完即止。若我們確認無法提供訂單上的任何貨品，我們會以電郵/WhatsApp通知您，並全數退還有關貨品款項到您原來的付款戶口。
Q3. What will happen if the ordered item is suddenly out of stock?
A3. The quantity of products in lookflooring.com.hk is limited, while stocks last. If we confirm that any items on the order cannot be provided, we will notify you by email/WhatsApp and refund the full amount of the items concerned to your original payment account.
問4. 是否設有最低消費金額？
答4. 搵地板網上商店沒有最低消費金額。
Q4. Is there a minimum spending amount?
A4. There is no minimum purchase amount in lookflooring.com.hk
問5. 確認訂單後，我可否增加或更改貨品？
答5. 很抱歉，您必須在搵地板網上商店另外訂購貨品。
Q5. Can I add or change items after confirming the order?
A5. Sorry, but you have to order the item separately in lookflooring.com.hk
問6. 登記後可否更新我的個人資料？
答6. 可以，登入搵地板網上商店後，您可到我的帳戶查看或修改帳戶資料。
Q6. Can I update my personal information after registration?
A6. Yes, you can view or modify your account information in My Account after logging in to lookflooring.com.hk
問7. 為何登記後收不到驗證郵件？
答7. 由於電郵的收發會受到網絡擠塞及電郵供應商錯誤堵截電郵等所影響。請客戶先檢查郵箱的 “雜件匣/垃圾郵件匣”, 找到郵件後將郵件設置為 “不是垃圾郵件” 或 [email protected]用戶於30分鐘後仍未收到驗證郵件, 請與我們聯絡。
Q7. Why I can’t receive the verification email after registration?
A7. Because the sending and receiving of emails will be affected by network congestion and wrongly blocking emails by email providers. Please check the “miscellaneous box/spam box” of the mailbox first, and set the email as “not spam” after finding the email or [email protected] The user has not received the verification email after 30 minutes, please contact us.
問8. 如何確定訂單已傳送及款項已過數？
答8. 我們收到您的訂單後及款項後， 會以電郵/WhatsApp向您發出確認訂單通知。
Q8. How can I confirm that the order has been sent and the payment has been made?
A8. After we receive your order and payment, we will send you an order confirmation notice by email/WhatsApp.
問9. 如何更改密碼？
答9. 登入搵地板網上商店後，您只需按以下簡單步驟便可更改密碼：
1 .選擇我的帳戶
2 .選擇帳戶資料
3 .選擇編輯密碼
4 .輸入您的帳戶新舊密碼，再次確認新密碼後按儲存
Q9. How to change my password?
A9. After logging in to lookflooring.com.hk, you can change your password by simply following these simple steps:
- Select my account
- Select Account Profile
- Select Edit Password
- Enter the old and new password of your account, confirm the new password again and press save
問10. 忘記了密碼怎麼辦？
答10. 您只須在登入按忘記密碼，輸入登記時使用之電郵地址，我們會將新密碼發送到您的電郵信箱。
Q10. What should I do if I forget my password?
A10. You only need to press Forgot Password when logging in, enter the email address you used for registration, and we will send the new password to your email.
問11. 如何查看過往的購物記錄？
答11. 登入搵地板網上商店後，您可到我的帳戶查看訂單記錄。
Q11. How to check past shopping records?
A11. After logging in to lookflooring.com.hk, you can go to My Account to check the order history.
問12. 我如何在搵地板網上商店付款？
答12. 目前我們接受銀行轉帳、轉數快、PayMe、信用卡付款 (使用信用卡付款將會收取3%行政費)。下單時選擇付款方式，按指示完成付款即可。
Q12. How do I pay at lookflooring.com.hk?
A12. Currently we accept bank transfer, FPS, PayMe, credit card payment (payment by credit card will incur a 3% administration fee). Select the payment method when placing the order and follow the instructions to complete the payment.
問13. 送貨服務是否免費？
答13. 視乎個別品牌而定(請參考產品頁)，付合要求即可享免費本地車邊交收送貨服務。如訂單總額未滿指定金額、送貨上門、離島及其他偏遠地區需附加本地額外送貨費用。
Q13. Is the delivery service free?
A13. Depending on the individual brand (please refer to the product page), you can enjoy free Curbside pickup delivery service if you meet the requirements. If the total order amount is less than the specified amount, home delivery, outlying islands and other remote areas will require additional local delivery charges.
問14. 我可以自行提取於搵地板網上商店購買的貨品嗎？
答14. 很抱歉，搵地板網上商店不提供自取貨品服務。
Q14. Can I pick up the items I purchased from lookflooring.com.hk?
A14. Sorry, lookflooring.com.hk does not provide self-pickup service.
問15. 我如何知道確實的送貨日期？
答15. 客人下單付款後會有相關同事跟進訂單及通知送貨日期。
Q15. How do I know the exact delivery date?
A15. After the customer places the order and pays, the relevant colleagues will follow up the order and notify the delivery date.
問16. 收到搵地板網上商店確認送貨日期及時間後，我可否更改送貨日期及時間？
答16. 您可以於送貨日期前最少兩個工作天以Email/WhatsApp聯絡我們重新安排送貨日期及時間。
Q16. Can I change the delivery date and time after receiving the confirmation of the delivery date and time from lookflooring.com.hk?
A16. You can reschedule the delivery date and time by contacting us via Email/WhatsApp at least two working days before the delivery date.