{"id":234,"date":"2022-07-09T03:05:47","date_gmt":"2022-07-08T19:05:47","guid":{"rendered":"https:\/\/clarachiangbeauty.com\/?page_id=234"},"modified":"2022-12-06T21:20:20","modified_gmt":"2022-12-06T13:20:20","slug":"common-problem","status":"publish","type":"page","link":"https:\/\/lookflooring.com.hk\/zh\/common-problem\/","title":{"rendered":"\u5e38\u898b\u554f\u984c"},"content":{"rendered":"

\u5e38\u898b\u554f\u984c Common Problem<\/b><\/p>\n

\u554f1. \u672a\u767b\u8a18\u7684\u5ba2\u6236\u53ef\u4ee5\u5728\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u8cfc\u7269\u55ce\uff1f<\/span><\/p>\n

\u7b541. \u53ef\u4ee5\uff0c\u5efa\u8b70\u9996\u6b21\u8cfc\u7269\u5ba2\u6236\u53ef\u5728\u7d50\u5e33\u9801\u9762\u9078\u64c7\u767b\u8a18\u6210\u70ba\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u6703\u54e1\uff0c\u9019\u6a23\u4fbf\u53ef\u4ee5\u65bc\u300c\u6211\u7684\u5e33\u6236\u300d\u5167\u628a\u60a8\u7684\u500b\u4eba\u8cc7\u6599\u3001\u5e33\u55ae\u53ca\u9001\u8ca8\u5730\u5740\u5132\u5b58\u8d77\uff0c\u6e1b\u5c11\u6bcf\u6b21\u7d50\u5e33\u6642\u91cd\u8907\u8f38\u5165\u8cc7\u6599\u3002<\/span><\/p>\n

Q1. Can unregistered customers shop in the lookflooring.com.hk?<\/span><\/p>\n

A1. Yes, it is recommended that first-time shoppers can choose to register as a member of the lookflooring.com.hk on the checkout page, so that your personal information, billing and delivery addresses can be saved in “My Account” to reduce the cost of payment.\u00a0 Re-enter information during checkout.<\/span><\/p>\n

\u00a0<\/p>\n

\u554f2. \u6211\u53ef\u5426\u53d6\u6d88\u5df2\u7d93\u78ba\u8a8d\u7684\u8a02\u55ae\uff1f<\/span><\/p>\n

\u7b542. \u5f88\u62b1\u6b49\uff0c\u5df2\u7d93\u78ba\u8a8d\u7684\u8a02\u55ae\u4e0d\u80fd\u53d6\u6d88\u3002<\/span><\/p>\n

Q2. Can I cancel a confirmed order?<\/span><\/p>\n

A2. Sorry, confirmed orders cannot be cancelled.<\/span><\/p>\n

\u00a0<\/p>\n

\u554f3. \u5982\u5df2\u8a02\u8cfc\u7684\u8ca8\u54c1\u7a81\u7136\u7f3a\u8ca8\uff0c\u5c07\u5982\u4f55\u8655\u7406\uff1f<\/span><\/p>\n

\u7b543. \u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u8ca8\u54c1\u6578\u91cf\u6709\u9650\uff0c\u552e\u5b8c\u5373\u6b62\u3002\u82e5\u6211\u5011\u78ba\u8a8d\u7121\u6cd5\u63d0\u4f9b\u8a02\u55ae\u4e0a\u7684\u4efb\u4f55\u8ca8\u54c1\uff0c\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u8ca8\u54c1\u6578\u91cf\u6709\u9650\uff0c\u552e\u5b8c\u5373\u6b62\u3002\u82e5\u6211\u5011\u78ba\u8a8d\u7121\u6cd5\u63d0\u4f9b\u8a02\u55ae\u4e0a\u7684\u4efb\u4f55\u8ca8\u54c1\uff0c\u6211\u5011\u6703\u4ee5\u96fb\u90f5\/WhatsApp\u901a\u77e5\u60a8\uff0c\u4e26\u5168\u6578\u9000\u9084\u6709\u95dc\u8ca8\u54c1\u6b3e\u9805\u5230\u60a8\u539f\u4f86\u7684\u4ed8\u6b3e\u6236\u53e3\u3002<\/span><\/p>\n

Q3. What will happen if the ordered item is suddenly out of stock?<\/span><\/p>\n

A3. The <\/span>quantity\u00a0<\/span>of products in lookflooring.com.hk is limited, while stocks last. If we confirm that any items on the order cannot be provided, we will notify you by email\/WhatsApp and refund the full amount of the items concerned to your original payment account.<\/span><\/p>\n

\u00a0<\/p>\n

\u554f4. \u662f\u5426\u8a2d\u6709\u6700\u4f4e\u6d88\u8cbb\u91d1\u984d\uff1f<\/span><\/p>\n

\u7b544. \u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u6c92\u6709\u6700\u4f4e\u6d88\u8cbb\u91d1\u984d\u3002<\/span><\/p>\n

Q4. Is there a minimum spending amount?<\/span><\/p>\n

A4. There is no minimum purchase amount in lookflooring.com.hk<\/span><\/p>\n

\u00a0<\/p>\n

\u554f5. \u78ba\u8a8d\u8a02\u55ae\u5f8c\uff0c\u6211\u53ef\u5426\u589e\u52a0\u6216\u66f4\u6539\u8ca8\u54c1\uff1f<\/span><\/p>\n

\u7b545. \u5f88\u62b1\u6b49\uff0c\u60a8\u5fc5\u9808\u5728\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u53e6\u5916\u8a02\u8cfc\u8ca8\u54c1\u3002<\/span><\/p>\n

Q5. Can I add or change items after confirming the order?<\/span><\/p>\n

A5. Sorry, but you have to order the item separately in lookflooring.com.hk<\/span><\/p>\n

\u00a0<\/p>\n

\u554f6. \u767b\u8a18\u5f8c\u53ef\u5426\u66f4\u65b0\u6211\u7684\u500b\u4eba\u8cc7\u6599\uff1f<\/span><\/p>\n

\u7b546. \u53ef\u4ee5\uff0c\u767b\u5165\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u5f8c\uff0c\u60a8\u53ef\u5230\u6211\u7684\u5e33\u6236\u67e5\u770b\u6216\u4fee\u6539\u5e33\u6236\u8cc7\u6599\u3002<\/span><\/p>\n

Q6. Can I update my personal information after registration?<\/span><\/p>\n

A6. Yes, you can view or modify your account information in My Account after logging in to lookflooring.com.hk<\/span><\/p>\n

\u00a0<\/p>\n

\u554f7. \u70ba\u4f55\u767b\u8a18\u5f8c\u6536\u4e0d\u5230\u9a57\u8b49\u90f5\u4ef6\uff1f<\/span><\/p>\n

\u7b547. \u7531\u65bc\u96fb\u90f5\u7684\u6536\u767c\u6703\u53d7\u5230\u7db2\u7d61\u64e0\u585e\u53ca\u96fb\u90f5\u4f9b\u61c9\u5546\u932f\u8aa4\u5835\u622a\u96fb\u90f5\u7b49\u6240\u5f71\u97ff\u3002\u8acb\u5ba2\u6236\u5148\u6aa2\u67e5\u90f5\u7bb1\u7684 \u201c\u96dc\u4ef6\u5323\/\u5783\u573e\u90f5\u4ef6\u5323\u201d, \u627e\u5230\u90f5\u4ef6\u5f8c\u5c07\u90f5\u4ef6\u8a2d\u7f6e\u70ba \u201c\u4e0d\u662f\u5783\u573e\u90f5\u4ef6\u201d \u6216 [email protected]\u7528\u6236\u65bc30\u5206\u9418\u5f8c\u4ecd\u672a\u6536\u5230\u9a57\u8b49\u90f5\u4ef6, \u8acb\u8207\u6211\u5011\u806f\u7d61\u3002<\/span><\/p>\n

Q7. Why I can\u2019t receive the verification email after registration?<\/span><\/p>\n

A7. Because the sending and receiving of emails will be affected by network congestion and wrongly blocking emails by email providers. Please check the “miscellaneous box\/spam box” of the mailbox first, and set the email as “not spam” after finding the email or [email protected] The user has not received the verification email after 30 minutes, please contact us.<\/span><\/p>\n

\u00a0<\/p>\n

\u554f8. \u5982\u4f55\u78ba\u5b9a\u8a02\u55ae\u5df2\u50b3\u9001\u53ca\u6b3e\u9805\u5df2\u904e\u6578\uff1f<\/span><\/p>\n

\u7b548. \u6211\u5011\u6536\u5230\u60a8\u7684\u8a02\u55ae\u5f8c\u53ca\u6b3e\u9805\u5f8c\uff0c \u6703\u4ee5\u96fb\u90f5\/WhatsApp\u5411\u60a8\u767c\u51fa\u78ba\u8a8d\u8a02\u55ae\u901a\u77e5\u3002<\/span><\/p>\n

Q8. How can I confirm that the order has been sent and the payment has been made?<\/span><\/p>\n

A8. After we receive your order and payment, we will send you an order confirmation notice by email\/WhatsApp.<\/span><\/p>\n

\u00a0<\/p>\n

\u554f9. \u5982\u4f55\u66f4\u6539\u5bc6\u78bc\uff1f<\/span><\/p>\n

\u7b549. \u767b\u5165\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u5f8c\uff0c\u60a8\u53ea\u9700\u6309\u4ee5\u4e0b\u7c21\u55ae\u6b65\u9a5f\u4fbf\u53ef\u66f4\u6539\u5bc6\u78bc\uff1a<\/span><\/p>\n

1 .\u9078\u64c7\u6211\u7684\u5e33\u6236<\/span><\/p>\n

2 .\u9078\u64c7\u5e33\u6236\u8cc7\u6599<\/span><\/p>\n

3 .\u9078\u64c7\u7de8\u8f2f\u5bc6\u78bc<\/span><\/p>\n

4 .\u8f38\u5165\u60a8\u7684\u5e33\u6236\u65b0\u820a\u5bc6\u78bc\uff0c\u518d\u6b21\u78ba\u8a8d\u65b0\u5bc6\u78bc\u5f8c\u6309\u5132\u5b58<\/span><\/p>\n

Q9. How to change my password?<\/span><\/p>\n

A9. After logging in to lookflooring.com.hk, you can change your password by simply following these simple steps:<\/span><\/p>\n

    \n
  1. Select my account<\/span><\/li>\n
  2. Select Account Profile<\/span><\/li>\n
  3. Select Edit Password<\/span><\/li>\n
  4. Enter the old and new password of your account, confirm the new password again and press save<\/span><\/li>\n<\/ol>\n

    \u00a0<\/p>\n

    \u554f10. \u5fd8\u8a18\u4e86\u5bc6\u78bc\u600e\u9ebc\u8fa6\uff1f<\/span><\/p>\n

    \u7b5410. \u60a8\u53ea\u9808\u5728\u767b\u5165\u6309\u5fd8\u8a18\u5bc6\u78bc\uff0c\u8f38\u5165\u767b\u8a18\u6642\u4f7f\u7528\u4e4b\u96fb\u90f5\u5730\u5740\uff0c\u6211\u5011\u6703\u5c07\u65b0\u5bc6\u78bc\u767c\u9001\u5230\u60a8\u7684\u96fb\u90f5\u4fe1\u7bb1\u3002<\/span><\/p>\n

    Q10. What should I do if I forget my password?<\/span><\/p>\n

    A10. You only need to press Forgot Password when logging in, enter the email address you used for registration, and we will send the new password to your email.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f11. \u5982\u4f55\u67e5\u770b\u904e\u5f80\u7684\u8cfc\u7269\u8a18\u9304\uff1f<\/span><\/p>\n

    \u7b5411. \u767b\u5165\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u5f8c\uff0c\u60a8\u53ef\u5230\u6211\u7684\u5e33\u6236\u67e5\u770b\u8a02\u55ae\u8a18\u9304\u3002<\/span><\/p>\n

    Q11. How to check past shopping records?<\/span><\/p>\n

    A11. After logging in to lookflooring.com.hk, you can go to My Account to check the order history.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f12. \u6211\u5982\u4f55\u5728\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u4ed8\u6b3e\uff1f<\/span><\/p>\n

    \u7b5412. \u76ee\u524d\u6211\u5011\u63a5\u53d7\u9280\u884c\u8f49\u5e33\u3001\u8f49\u6578\u5feb\u3001PayMe\u3001\u4fe1\u7528\u5361\u4ed8\u6b3e (\u4f7f\u7528\u4fe1\u7528\u5361\u4ed8\u6b3e\u5c07\u6703\u6536\u53d63%\u884c\u653f\u8cbb)\u3002\u4e0b\u55ae\u6642\u9078\u64c7\u4ed8\u6b3e\u65b9\u5f0f\uff0c\u6309\u6307\u793a\u5b8c\u6210\u4ed8\u6b3e\u5373\u53ef\u3002<\/span><\/p>\n

    Q12. How do I pay at lookflooring.com.hk?<\/span><\/p>\n

    A12. Currently we accept bank transfer, FPS, PayMe, credit card payment (payment by credit card will incur a 3% administration fee). Select the payment method when placing the order and follow the instructions to complete the payment.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f13. \u9001\u8ca8\u670d\u52d9\u662f\u5426\u514d\u8cbb\uff1f<\/span><\/p>\n

    \u7b5413. \u8996\u4e4e\u500b\u5225\u54c1\u724c\u800c\u5b9a(\u8acb\u53c3\u8003\u7522\u54c1\u9801)\uff0c\u4ed8\u5408\u8981\u6c42\u5373\u53ef\u4eab\u514d\u8cbb\u672c\u5730\u8eca\u908a\u4ea4\u6536\u9001\u8ca8\u670d\u52d9\u3002\u5982\u8a02\u55ae\u7e3d\u984d\u672a\u6eff\u6307\u5b9a\u91d1\u984d\u3001\u9001\u8ca8\u4e0a\u9580\u3001\u96e2\u5cf6\u53ca\u5176\u4ed6\u504f\u9060\u5730\u5340\u9700\u9644\u52a0\u672c\u5730\u984d\u5916\u9001\u8ca8\u8cbb\u7528\u3002<\/span><\/p>\n

    Q13. Is the delivery service free?<\/span><\/p>\n

    A13. Depending on the individual brand (please refer to the product page), you can enjoy free Curbside pickup delivery service if you meet the requirements. If the total order amount is less than the specified amount, home delivery, outlying islands and other remote areas will require additional local delivery charges.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f14. \u6211\u53ef\u4ee5\u81ea\u884c\u63d0\u53d6\u65bc\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u8cfc\u8cb7\u7684\u8ca8\u54c1\u55ce\uff1f<\/span><\/p>\n

    \u7b5414. \u5f88\u62b1\u6b49\uff0c\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u4e0d\u63d0\u4f9b\u81ea\u53d6\u8ca8\u54c1\u670d\u52d9\u3002<\/span><\/p>\n

    Q14. Can I pick up the items I purchased from lookflooring.com.hk?<\/span><\/p>\n

    A14. Sorry, lookflooring.com.hk does not provide self-pickup service.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f15. \u6211\u5982\u4f55\u77e5\u9053\u78ba\u5be6\u7684\u9001\u8ca8\u65e5\u671f\uff1f<\/span><\/p>\n

    \u7b5415. \u5ba2\u4eba\u4e0b\u55ae\u4ed8\u6b3e\u5f8c\u6703\u6709\u76f8\u95dc\u540c\u4e8b\u8ddf\u9032\u8a02\u55ae\u53ca\u901a\u77e5\u9001\u8ca8\u65e5\u671f\u3002<\/span><\/p>\n

    Q15. How do I know the exact delivery date?<\/span><\/p>\n

    A15. After the customer places the order and pays, the relevant colleagues will follow up the order and notify the delivery date.<\/span><\/p>\n

    \u00a0<\/p>\n

    \u554f16. \u6536\u5230\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u78ba\u8a8d\u9001\u8ca8\u65e5\u671f\u53ca\u6642\u9593\u5f8c\uff0c\u6211\u53ef\u5426\u66f4\u6539\u9001\u8ca8\u65e5\u671f\u53ca\u6642\u9593\uff1f<\/span><\/p>\n

    \u7b5416. \u60a8\u53ef\u4ee5\u65bc\u9001\u8ca8\u65e5\u671f\u524d\u6700\u5c11\u5169\u500b\u5de5\u4f5c\u5929\u4ee5Email\/WhatsApp\u806f\u7d61\u6211\u5011\u91cd\u65b0\u5b89\u6392\u9001\u8ca8\u65e5\u671f\u53ca\u6642\u9593\u3002<\/span><\/p>\n

    Q16. Can I change the delivery date and time after receiving the confirmation of the delivery date and time from lookflooring.com.hk?<\/span><\/p>\n

    A16. You can reschedule the delivery date and time by contacting us via Email\/WhatsApp at least two working days before the delivery date.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u5e38\u898b\u554f\u984c Common Problem \u554f1. \u672a\u767b\u8a18\u7684\u5ba2\u6236\u53ef\u4ee5\u5728\u6435\u5730\u677f\u7db2\u4e0a\u5546\u5e97\u8cfc\u7269\u55ce\uff1f \u7b541. \u53ef\u4ee5\uff0c\u5efa\u8b70\u9996 […]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-234","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/pages\/234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/comments?post=234"}],"version-history":[{"count":3,"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/pages\/234\/revisions"}],"predecessor-version":[{"id":1931,"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/pages\/234\/revisions\/1931"}],"wp:attachment":[{"href":"https:\/\/lookflooring.com.hk\/zh\/wp-json\/wp\/v2\/media?parent=234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}